Terms of Purchase
Terms of Purchase
These Terms of Purchase explain how orders, payments, delivery, cancellations, returns, and refunds work when purchasing from Saldrexo.
Business Information
1. Before Placing an Order
Please review the product description, dimensions, materials, color, features, assembly requirements, included components, price, and delivery information before submitting an order.
2. Prices and Order Totals
Prices are displayed in U.S. dollars unless another currency is clearly shown.
Applicable shipping charges, discounts, and taxes are displayed before payment is submitted.
We do not add undisclosed shipping or handling fees after purchase.
3. Order Acknowledgment and Acceptance
After checkout, an order acknowledgment may be sent to confirm that we received your order request.
We may decline an order because of unavailable inventory, material listing errors, suspected fraudulent activity, or an unsupported delivery destination.
If we cannot fulfill a paid order, we will provide an appropriate refund for the affected items and applicable associated charges.
4. Payment
Use one of the payment methods displayed at checkout. Payment authorization is required before normal order processing begins.
Your bank, card issuer, or payment provider may impose its own international transaction or currency conversion fees. Such provider charges are separate from the amounts charged by Saldrexo.
5. Order Processing
Orders are normally processed within 1–3 business days after payment confirmation.
6. Estimated Delivery
Estimated transit after dispatch is 10–20 business days.
Processing and transit are separate periods, making the usual combined estimate approximately 11–23 business days.
7. Shipping Delays
If we cannot ship within the promised timeframe, we will communicate the delay and provide revised information where available.
Where required by applicable law, customers will have the opportunity to accept the revised shipment timing or cancel the affected unshipped order for a refund.
8. Cancellations and Order Changes
Contact customer support promptly if you need to cancel an order, change an address, or correct order information.
Orders successfully canceled before dispatch receive a full refund without a cancellation fee.
9. Delivery Problems
Contact us if your order appears lost, significantly delayed, damaged, incorrectly delivered, or incorrectly marked as delivered.
We will review available order and carrier information rather than automatically rejecting a claim solely because tracking displays a particular status.
10. Returns
Eligible return requests may be submitted within 30 calendar days after delivery.
For a change-of-mind return, the product should be unused, unassembled where applicable, and returned in its original condition with included components and original packaging.
11. Return Shipping
For a change-of-mind or personal-preference return, the customer is responsible for return shipping unless applicable law requires otherwise.
For a confirmed defective, damaged, incorrect, or materially misdescribed item, we will provide a prepaid return method or cover reasonable agreed return shipping costs.
Saldrexo does not charge a restocking fee for eligible returns under this policy.
12. Refunds
For an approved return, refunds are normally issued to the original payment method within 5–10 business days after the returned item is received and inspected, or sooner when required by law.
Financial institutions may require additional time before the credit appears on an account.
13. Statutory Rights
These Terms do not reduce any mandatory consumer rights or remedies available under applicable law.
14. Customer Assistance
For help with a purchase, contact service@saldrexo.com and include your order number where applicable.
Last updated: October 14, 2026