Contact Us

Contact Us

Questions about a product, order, delivery, return, or refund? Our customer support team is available to help.

Business Information

Brand
Saldrexo
Legal Company Name
Gansu Longyuan Youxuan Technology Co., Ltd.
Business Owner
Sun Leqin
Business Address
Room 025, 30th Floor, Unit 3, Mingcheng Plaza, No. 5222 Nanbinhe East Road, Yanbei Subdistrict, Chengguan District, Lanzhou, Gansu, China
Website
Support Hours
Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET), excluding U.S. federal holidays

How to Contact Us

Email is generally the best way to contact Saldrexo because it allows you to include your order number, product information, photographs, and other details relevant to your request.

For order questions

Please include your order number and the email address used at checkout.

For product questions

Include the product name and the feature, dimension, material, or other information you would like us to clarify.

For damaged or incorrect products

Include your order number, a description of the issue, and clear photographs of the product and packaging where available.

For return requests

Include your order number, the item you wish to return, and the reason for your request.

Return Address Notice

Please do not automatically send returns to our business registration address.

After your request has been reviewed, our customer support team will provide the appropriate return instructions and return destination for your order.

Payment Security

Please never send complete card numbers, security codes, account passwords, or online banking credentials by email or through a customer support message.

Last updated: October 14, 2026