Saldrexo focuses on practical home essentials designed around comfort, organization, modern home styling, kitchen and dining, and everyday living.

Orders are normally processed within 1–3 business days after payment confirmation.

Estimated transit takes approximately 10–20 business days after dispatch. Processing and transit are separate periods, so the usual combined estimate is approximately 11–23 business days.

Orders may be fulfilled from China or another partner fulfillment facility depending on inventory availability and destination. We do not represent that every item ships from a U.S. warehouse.

The applicable shipping charge is displayed at checkout before payment. If a free-shipping promotion applies, its conditions will be displayed as part of the offer.

When tracking becomes available, it may be included in your dispatch notification. Carrier tracking sometimes takes additional time before the first scan appears.

Contact customer support as quickly as possible. Orders successfully canceled before dispatch receive a full refund with no cancellation fee.

Contact us promptly if an address needs to be corrected. We cannot guarantee an address change once fulfillment or shipping has begun.

Eligible return requests may be submitted within 30 calendar days after delivery.

For change-of-mind returns, the customer normally pays return shipping. For a confirmed damaged, defective, incorrect, or materially misdescribed product, Saldrexo provides a prepaid return method or covers reasonable agreed return shipping costs.

No restocking fee is charged for an eligible return accepted under our Return & Refund Policy.

Keep the product and packaging where possible and contact us with your order number, a description of the issue, and photographs where available. Do not return or discard the product until you receive instructions.

Check the delivery location and ask household members whether they accepted the parcel, then contact customer support. A “Delivered” tracking status does not automatically cause your claim to be rejected.

For an approved return, Saldrexo normally issues the refund within 5–10 business days after the returned product has been received and inspected. Your financial institution may require additional posting time.

Use one of the payment methods displayed during Shopify checkout. Available options may vary by location, device, or payment provider.

The store uses Shopify checkout infrastructure and enabled payment providers. Never send full card numbers, security codes, passwords, or bank login credentials through customer support messages.

Visit the Contact Us page for current customer support information. For order questions, include your order number so the request can be reviewed more efficiently.