Shipping Policy
Shipping Policy
Clear shipping information from order processing through delivery.
1. Delivery Destinations
We accept orders for U.S. delivery addresses supported by our checkout system.
Availability may vary by product and destination. If checkout does not support your address, please contact customer support before placing an order.
2. Order Processing
Orders are normally processed within 1–3 business days after payment confirmation.
Business days are Monday through Friday and exclude applicable public holidays.
3. Estimated Transit Time
Estimated transit is 10–20 business days after dispatch.
This transit period does not include the 1–3 business day order processing period.
The usual combined estimate is approximately 11–23 business days, although this is an estimate rather than a guaranteed delivery date.
4. Shipping Fees
Applicable shipping charges are displayed at checkout before payment.
If a free-shipping promotion is available, its applicable conditions will be displayed as part of the offer.
We do not add undisclosed shipping or handling charges after purchase.
5. Fulfillment Location
Depending on inventory availability and the delivery destination, orders may be fulfilled from China or another partner fulfillment facility.
We do not represent that every Saldrexo order is shipped from a warehouse located within the United States.
6. Tracking
When tracking information becomes available, customers may receive a dispatch notification containing the relevant tracking details.
Carrier tracking can require additional time before the first scan or movement appears.
7. Separate Shipments
If an order is shipped in multiple parcels, the available tracking information may be provided separately and the parcels may arrive on different dates.
8. Address Changes
Customers should verify their delivery address before submitting an order.
Contact customer support promptly if a correction is needed. An address change cannot be guaranteed once fulfillment or shipping has begun.
9. Delayed Orders
If we cannot dispatch an order within the promised timeframe, we will provide appropriate notice and a revised estimate when available.
Where applicable, customers may cancel an affected unshipped order instead of accepting a delay.
10. Missing or Lost Parcels
If tracking stops updating for an extended period or the parcel appears lost, contact customer support with your order number.
We will review available carrier information. If loss or non-delivery is confirmed, we will provide an appropriate replacement or refund.
11. Delivered Status Disputes
A tracking status marked “Delivered” does not automatically cause a customer claim to be rejected.
If you cannot locate a parcel marked as delivered, contact us so the available delivery information can be reviewed.
12. Damaged or Incorrect Products
If your order arrives damaged or contains an incorrect product, keep the item and packaging where possible and contact customer support.
Provide photographs where available to help us assess the issue. Please do not return or discard the product before receiving instructions.
Last updated: October 14, 2026