Return & Refund Policy
Return & Refund Policy
Clear return steps when a purchase does not work out as expected.
Eligible return requests may be submitted within 30 calendar days after delivery.
1. Return Window
You may request an eligible return within 30 calendar days after delivery.
This return policy does not limit any nonwaivable rights that may apply to defective, damaged, incorrect, or materially misdescribed products under applicable law.
2. Change-of-Mind Eligibility
For a change-of-mind return, the product must generally be unused, unassembled where applicable, and in its original condition.
Please include the original packaging, accessories, instructions, parts, and other components supplied with the product where applicable.
3. How to Request a Return
Step 1: Contact us through our Contact Us page.
Step 2: Provide your order number and identify the item you wish to return.
Step 3: Explain the reason for your request.
Step 4: For damage, defects, or an incorrect item, provide clear photos where available.
Step 5: Wait for return instructions and the appropriate return destination before sending the parcel.
4. Return Address
Please do not send products automatically to the business registration address.
The appropriate return location may differ from our registered business address and may be located outside the United States. Return instructions will be provided after your request is reviewed.
5. Change-of-Mind Return Shipping
For returns caused by personal preference, change of mind, or a correctly described product not fitting the customer's intended space, the customer is responsible for return shipping unless applicable law requires otherwise.
6. Damaged, Defective or Incorrect Products
If the product arrives damaged, defective, incorrect, or materially different from its description, contact us promptly.
For a confirmed qualifying issue, we will provide a prepaid return method or cover reasonable agreed return shipping costs and provide an appropriate remedy.
7. Restocking Fees
We do not charge a restocking fee for an eligible return accepted under this policy.
8. Inspection
Returned items may be inspected to confirm their condition and the basis of the return request.
If an adjustment is proposed because the item does not qualify for a full refund, the reason will be explained rather than applying an undisclosed blanket deduction.
9. Refund Timing
For an approved return, Saldrexo normally issues the refund to the original payment method within 5–10 business days after the returned product has been received and inspected, or sooner when required by applicable law.
Your card issuer, bank, or payment provider may require additional processing time before the credit appears on your account.
10. Order Cancellations
Orders successfully canceled before dispatch receive a full refund with no cancellation fee.
After an order has shipped, the applicable return process should be followed.
11. Exchanges
We do not guarantee direct exchanges for preference-based returns. Depending on the circumstances, a return and separate new order may be required.
A replacement for a defective, damaged, or incorrect product is handled separately as a remedy for the reported issue.
12. Lost Orders
If you never received the product, you do not need to return an item you do not possess.
Contact customer support so the delivery can be investigated under our Shipping Policy.
Last updated: October 14, 2026